Frequently Asked Questions

Handbago.com is an interactive fashion marketplace where you can shop and purchase designer handbags. We also have a world famous handbag blog, handbag contests and a vibrant community dedicated to all things designer handbags.

Registering for Handbago is free and easy. Plus it allows you to post reviews, enter contests, follow your favorite designers, keep up with current fashion trends, upcoming release dates, as well as be able to enter contests to win free merchandise. Register for Handbago.

Handbago brings you the most extensive online catalog of designer handbags available for your shopping enjoyment. Bagistas (Handbago members) love Handbago.com because it allows them to discover and shop for their favorite handbags all in one place, all while interacting with others who share the same affinity, passion, and obsession for finding that perfect bag. Plus, if we don’t have the handbag you are looking for, we’ll often link you to a partner store that carries it; thus making your day a little sunnier.

To subscribe to Handbago.com email updates, simply register to become a Bagista by clicking the “Register” tab at the top of the home page and enter your information. You will then be an official Bagista and be the first to know about new designer products and upcoming releases.

Go to the login page and follow the “Forgotten Password” instructions.

At Handbago.com we understand and respect our customers desire for privacy regarding personal information. That is why we have instituted strict policies to ensure that your personal information is handled safely, appropriately and responsibly. You can review the Handbago.com Privacy Policy online.

Login to your Handbago.com account and click on “Manage My Subscriptions.” You will be directed to a page listing all of your current email subscriptions. Simply uncheck those that you no longer would like to subscribe and you will be removed from those email updates. Another option is to select “Unsubscribe” at the bottom of any emails sent by Handbago.

Handbago enables you to share handbags, designers, contests and more with your friends on Facebook and Twiter. Simply select the Facebook or Twitter icons on each page to share.

To post a comment or review on handbags, blog posts and contests, login as a Bagista and post your comments in the review and comments section.

Handbago.com guarantee’s your happiness with every product you purchase. If you receive a damaged or defective product or are unhappy with a product for any reason, please return the bag to us for a full refund within 15 days. Products must be unworn and be returned in the original packaging. To return a product, please visit our Returns area or contact Customer Service.

If you need to cancel an order, please contact Customer Service.

Email us by clicking the Contact Us tab at the bottom of the site and enter the necessary information. Emails will be responded to as quickly as possible and in the order in which they are received. Call at 818.436.5266 to speak with a Handbago.com representative who will be happy to help you with any questions or concerns you might have.

No. You can shop at Handbago.com and place orders without creating an account. However, checkout can be much faster as a Bagista and you can set account preferences specific to your wants and needs. Plus, Bagistas receive exclusive fashion updates, coupons and contests giving away free handbags every month.

Once an order is completed, it will begin to be processed. If you wish to order another Handbag, the best solution is to simply place another order. If for some reason you need to add to or make a change to an existing order, please contact our Customer Service and we’ll attempt to modify your order if possible.

After you place your order, you will receive confirmation at the email address provided within 24 hours confirming your order was received and placed. We strongly suggest printing and saving your email confirmation for your records, which will include your order and a tracking number to check the status of your order.

Most order confirmations are received immediately. However, in the event that there are high numbers of purchases, please allow 24 hours for email confirmations. If you do not receive your confirmation within 24 hours of ordering, please contact Customer Service to find out the status of your order.

All handbags are in stock unless indicated as “unavailable”. If you find a handbag that is listed as “unavailable” this means that handbag is not currently available for sale at Handbago.com or any of our partner sites. If one of our partner sites sells the handbag, a link will be provided that directs you to their website. Please note, Handbago.com is updated daily. If an item is not currently available, please check back to see if it becomes available.

At this point we only sell our products in the United States. Please continue to visit our site as we seek to broaden our website to a global audience.

Handbago.com does not collect sales or use taxes for all states. For states imposing such taxes, your purchase is subject to use tax unless it is specifically tax exempt. Sales tax and customs duties will be calculated and the total amount of the purchase will be displayed on the order summary.

Once your order has been shipped you will receive an email confirmation with your shipping details and information about your order.

Yes. Each package shipped is given a UPS tracking number in an email confirmation upon shipment of your order. You will then be able to follow your package with your tracking number at the “Track My Order” page.

Products generally ship within 48 hours of when your order is placed depending upon the item(s) availability and volume of orders.

Shipping times will vary depending on place of origin, availability and third-party shipping partners. Orders with free ground shipping typically arrive within 7-13 days. Orders with priority shipping typically arrive within 3-6 days.

For your satisfaction and convenience, our desire is to process and ship orders as quickly as possible. Please ensure you provide the accurate and suitable shipping address upon ordering. We are unable to redirect orders once they have been submitted and dispatched. 

Handbago.com accepts Visa, MasterCard, Discover and American Express.

The safety and security of your personal information when shopping at Handbago is important to us. Therefore, we use a wide variety of electronic and physical security measures to ensure your personal data and card information is processed according to the highest security standards and protected from unauthorized access and use. Handbago.com uses Secure Socket Layer (SSL) technology which encrypts and protects the data you send to us over the Internet. If SSL is enabled the you will see a padlock at the top of your browser and you can click on this to find out information about SSL digital certificate registration.

All credit and debit cards are charged prior to your order being shipped. In the rare event that some of the items you have ordered are not available, you will be contacted by Customer Service and will only be charged for those items shipped.

All payments will be processed through Handbago.com. Therefore, Handbago.com is the merchant of record and receives all payments from credit and debit cards used during purchase. Your account statement should have transactions from “Handbago.com”.

Items returned after the 15 day policy will receive store credit, which can be used for future purchases at Handbago.com. Store credit will be available only after your item(s) has been returned and processed. Please refer to the return policy for more information.

When making a purchase, enter in your store credit number into the apply discounts/coupons box during your purchase. Your store credit will be applied to the order.

Please contact Customer Service and provide them with the store credit number.

To learn more about your favorite brand and designers, visit each designers profile page, where you can keep up to date by reading their blog, following their Twitter feeds and Facebook updates, and watching some of their latest fashion videos.

Handbago.com allows you to not only check out new products from hundreds of designers, but also allows you to get up close and personal with your favorite handbag designers. See the designer profile section to learn more about specific designers and their products.

Handbago.com guarantees that every item purchased on Handbago is 100% authentic as provided by each designer. In some cases, handbags listed on Handbago will have a link that directs you to another site to purchase the product. In these cases, we cannot verify the products authenticity and encourage you to read their policies before purchasing. 

We do our best to provide the most accurate photography of the handbags listed on our site. On occasion, a handbag may look different in person, if you are not happy with the product, please return it to us within 30 days with the original tags and packaging.

Handbag dimensions are located in the product description box on each handbag page. We also try to upload multiple images so you can get a good feel for the size of the bag. If you still have questions about a handbag, please contact our customer service department.

Handbago.com is a fast moving marketplace where flash sales and discounts can happen at any time. Your best opportunity to find what bags are on sale is by visiting the Handbag Sale section of Handbago or by signing up for the Handbago email updates.

At the Handbago.com home page, users can click on Designers or Handbags tabs to find their favorite brands and designers. From there you can choose specific brands and designers and view the latest products currently being offered. You can also “Search” for your favorite handbags at the top right hand corner of each page. New brands and designers are added every day, so check back often to keep up with the latest in trends and fashions.

At Handbago.com, we believe that to provide the best possible online shopping experience, our customers should not have to pay for return shipping for their orders. If for whatever reason you are not completely satisfied with your purchase you can quickly and easily return that item free of charge within 15 days. Items must be returned in an unused condition and contain original packaging and tags. To return an item, see the return section for more information and instructions.

Visit the Returns section of our site to process a return. Once the return is processed, place the return label on the exterior of the original packaging and drop it off at your nearest authorized UPS shipping location. Be sure to cover, remove or cross out any old shipping labels on the box. Returns typically take 7-14 business days to process, after which you will see a credit to the payment method from Handbago.com.

No. Items sold on Handbago are only available online and not affiliated with any retail chains. Returns are free to consumers within 15 days and made very easy for your convenience.

No. Return shipping is paid by Handbago.com if returned within the 15 day return period. A return label is provided with each shipped item. If you have lost or misplaced your return label, simply go online and enter the necessary information to be issued a new return label. You will then be able to print out the label and ship your item(s) back free of charge.

Yes, all returns must be shipped utilizing the supplied UPS return slip provided by Handbago.

All correctly and on time returns will be fully refunded at the purchase price and applied to the credit or debit card used at purchase.

After the return has been processed by Handbago, most refunds are processed within 3 to 10 business days, after which, funds will be returned to the account used for purchase.

Each tracking number will be available with an email confirmation upon shipment of your order. If you do not receive a tracking number with your email confirmation, please contact customer service.

Handbago.com offers free ground shipping on all orders placed online, with no minimum orders or specific exceptions. Priority shipping can also be purchased during checkout for an additional charge.

Handbago utilizes a complex shipping network meaning that handbags are often shipped from different locations. If your order will be shipped from multiple locations, your order will state this and you will receive two separate packages and tracking numbers.

All products ordered at Handbago.com ship via UPS.

Handbago utilizes a complex shipping network which means that products are often shipped from multiple locations and might not arrive at the same time together. However, you will be able to track all orders and packages individually from the tracking number provided in your email confirmation upon ordering.

All items are insured against accidental damage and theft while in transit to the shipping address provided. Once your item(s) have been signed for and delivered to the proper address, Handbago.com and their sellers are no longer responsible for the merchandise, at which point insurance no longer covers your package and its contents. If your item(s) and/or its packaging are damaged upon delivery, we strongly advise that you contact UPS or Handbago Customer Service.